Contact Centre Services

Inbound Call-handling

  • Business Continuity & Disaster Recovery Plan
  • Charity Donation Line
  • Customer Satisfaction Surveys
  • Customer Service/ Helpdesk
  • HR & Absence Management
  • Info Request Line
  • Internet enquiries
  • Media Marketing Response
  • Over Flow Call-Capture
  • Reception Service
  • Report line, anonymous hotline
  • Reservation & Modifications
  • Sales/Order Processing
  • Virtual office

Emergency Response/Helpdesk

  • Case Escalation
  • Fault management
  • Lone worker-Support

Live Chat & Social Media Management

Enquiries managed in and out of hours through Live Chat & Social Media


We NEVER close
Open 24/365

80% of callers don’t
leave a voicemail


Our Services


Our 24 hr phone answering service customised to your business needs.

Emergency Call-Outs

24 hour support for fault management, call outs, lone-worker support, engineer callouts.

Live Chat
& Social Media

Your live chat and social media handled 24/7 by professional individuals.

Other contact
Centre functions

Our contact centre has the capacity to manage multilingual calls, manage card payments and work in conjunction with cart abandonment sites.


24 Hour
Contact Centre

We represent our customers by providing cover for emergency call-outs, lone-worker monitoring, general over-spill and out of hours coverage made to suit the specification of our clients, as well as handling the total call activity for many clients.

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