The Contact People are a 24 hour UK Contact Centre Providing Telephone Answering and Live Chat Services. Established in the same location for over 25 years, The Contact People are currently providing front line professional contact for a diverse range of clients, all benefiting from our services which are adapted to meet their needs and requirements.

Our vision is to design with and for our clients a service that will support and grow their business.
Callers receive a personal response every time and any time, because we know that you never get a second chance to make a first impression.

Bespoke Services range from straightforward message taking, to the complexities and demands of a 24 hour Emergency Response that requires on-call dispatch and lone worker safety checks. In addition to call handling, we can also handle incoming emails and live chat enquiries on your behalf. Options of 24 hour coverage, out of hours only, and over flow-capture are available to suit. Full reporting can be provided on a daily/weekly or monthly basis.

ISO 9001 accredited with advanced telephony technology and call scripting. Speed and flexibility is what we pride ourselves on with swift script changes and other amendments.

We’re invisible yet invaluable


We NEVER close
Open 24/365

80% of callers don’t
leave a voicemail


Our Services


Our 24 hr phone answering service customised to your business needs.

Emergency Call-Outs

24 hour support for fault management, call outs, lone-worker support, engineer callouts.

Live Chat
& Social Media

Your live chat and social media handled 24/7 by professional individuals.

Other contact
Centre functions

Our contact centre has the capacity to manage multilingual calls, manage card payments and work in conjunction with cart abandonment sites.


24 Hour
Contact Centre

We represent our customers by providing cover for emergency call-outs, lone-worker monitoring, general over-spill and out of hours coverage made to suit the specification of our clients, as well as handling the total call activity for many clients.

Say hello